Terms & Conditions

Welcome to Dehradun Airport Taxi Service. These Terms & Conditions explain the rules that apply when you use our website, request a taxi quote, make a booking, or use our taxi and airport transfer services.

By using our website or booking a taxi with us, you agree to these Terms & Conditions. Please read them carefully before making a booking.

1. About Our Services

Dehradun Airport Taxi Service provides taxi and airport transfer services to and from Jolly Grant Airport (Dehradun Airport) and other destinations in Uttarakhand.

Our services may include:

Airport pickup and drop-off
Taxi transfers to and from Dehradun
Taxi services to Rishikesh
Taxi services to Mussoorie
Taxi services to Haridwar
Transfers to other destinations, subject to availability
Char Dham and other outstation travel services
One-way and round-trip taxi services, where available
Advance and last-minute bookings, subject to vehicle availability

Our services are available 24/7, including early-morning and late-night airport transfers.

2. Booking a Taxi

You can request a booking through our website, phone, WhatsApp, or another communication method provided by us.

To arrange your taxi, you may be asked to provide:

Your name
Mobile number
Email address
Travel date
Pickup location
Drop-off location
Flight details, where applicable
Preferred vehicle type
Number of passengers or other relevant travel information

You are responsible for providing accurate and complete booking information.

Incorrect information about your pickup location, destination, travel date, flight details, or contact number may affect the service.

3. Booking Confirmation

A booking request is not necessarily a confirmed booking until it has been accepted or confirmed by Dehradun Airport Taxi Service.

After receiving your travel details, we may contact you to confirm:

Travel date and time
Pickup and drop-off locations
Vehicle type
Applicable fare
Driver or vehicle details
Other information needed to complete the journey

Customers should keep their booking confirmation and relevant travel details available until the journey is completed.

4. Taxi Fare

Taxi fares may depend on factors such as:

Pickup and drop-off locations
Travel distance
Vehicle type
One-way or round-trip requirements
Route and travel requirements
Additional services or requirements agreed before the journey

Where a fare is confirmed before the journey, that confirmed fare will apply subject to the booking details and any additional services or changes requested by the customer.

Our website states that we aim to provide transparent pricing without hidden charges or surge pricing. However, the applicable fare should always be confirmed for the specific journey before travel.

5. Changes to a Booking

If you need to change your booking, please contact us as soon as possible.

Changes may include:

Pickup time
Pickup location
Drop-off location
Travel date
Vehicle type
Flight details
Passenger or luggage requirements

We will try to accommodate reasonable changes, subject to vehicle availability and other travel conditions.

A change in the route, destination, vehicle, trip type, or other booking details may result in a change to the applicable fare.

6. Cancellation

If you need to cancel a taxi booking, please contact us as soon as possible.

Cancellation and refund conditions may depend on:

When the cancellation is made
Whether the vehicle has already been assigned
Whether the driver has started travelling toward the pickup location
The type and distance of the journey
Any advance payment made for the booking
Any specific cancellation terms communicated at the time of booking

Where a specific cancellation or refund condition has been agreed at the time of booking, that condition may apply to the booking.

7. Airport Pickup and Flight Delays

For airport pickups, customers should provide correct flight details whenever possible.

We may monitor flight status to help coordinate the pickup time. Our website states that flight tracking is used to help adjust pickup timing for delayed or early flights.

However, flight tracking depends on the availability and accuracy of flight information from relevant sources.

Customers should contact us if their flight number, arrival time, or other travel information changes.

Flight delays, cancellations, diversions, airport restrictions, weather conditions, or other circumstances outside our reasonable control may affect pickup arrangements.

8. Waiting Time

Airport and road conditions can affect the time required for a pickup.

For airport pickups, reasonable waiting arrangements may be made based on the booking and flight information provided by the customer.

If a customer is unable to locate the driver, does not respond to calls or messages, or does not arrive at the agreed pickup point, the booking may be affected.

Any applicable additional waiting or related charges, where applicable, should be confirmed with the customer before or during the booking.

9. Driver and Vehicle

We aim to provide the vehicle type selected during booking. However, in certain circumstances, a similar vehicle may be provided due to availability, maintenance, operational requirements, or circumstances outside our reasonable control.

Our website currently lists vehicle options such as:

Sedan, such as Swift Dzire or similar
SUV, such as Ertiga or similar
Hatchback vehicles

Passenger capacity and luggage capacity may vary by vehicle.

Customers should inform us in advance if they are travelling with unusually large, heavy, or additional luggage.

10. Driver Details

Where applicable, driver details may be shared with the customer before the scheduled pickup.

Customers should verify that the vehicle and driver correspond with the booking information before starting the journey.

Drivers may refuse a journey where they reasonably believe that the passenger, luggage, vehicle, or requested activity creates an unsafe or unlawful situation.

11. Passenger Responsibilities

Passengers are expected to:

Provide accurate booking information
Arrive at the agreed pickup location on time
Follow reasonable instructions from the driver
Wear seat belts where available and required
Treat the driver respectfully
Take reasonable care of the vehicle
Follow applicable traffic and safety rules
Avoid carrying prohibited or unlawful items

Passengers must not use the vehicle for any unlawful activity.

12. Luggage

Passengers should provide accurate information about their luggage when making a booking.

The amount of luggage that can be carried depends on the vehicle selected.

We cannot guarantee that unusually large, heavy, or excessive luggage will fit in the booked vehicle unless this has been confirmed in advance.

Passengers remain responsible for their personal belongings during the journey.

13. Personal Belongings and Lost Items

Customers are responsible for their personal belongings, luggage, documents, electronics, money, and other valuables.

If an item is left in a vehicle, please contact us as soon as possible with the booking details.

We will make reasonable efforts to help locate and return lost property, subject to availability and applicable circumstances.

We are not responsible for personal items that are lost, damaged, or left unattended where the loss was caused by the customer’s own actions or failure to take reasonable care.

14. Travel Time

Estimated travel times shown on our website or provided during booking are approximate.

Actual travel time may vary because of:

Traffic
Weather
Road conditions
Road construction
Accidents
Traffic restrictions
Road closures
Festivals or special events
Hill-road conditions
Government restrictions
Other circumstances beyond our reasonable control

Customers travelling to catch a flight should allow sufficient time for traffic, security checks, parking, airport procedures, and unexpected delays.

We do not guarantee arrival at a particular destination or airport at an exact time.

15. Road, Weather and Government Restrictions

Travel in Uttarakhand can be affected by weather, landslides, road closures, traffic restrictions, local regulations, and other conditions.

If a route becomes unsafe or unavailable, we may need to change the route, delay the journey, or make alternative arrangements.

Safety will take priority over completing a journey according to the original route or schedule.

16. Service Availability

Although we advertise 24/7 taxi availability, individual vehicle availability may vary depending on demand, location, travel date, vehicle type, weather, road conditions, and other operational factors.

A booking should therefore be confirmed before relying on a particular vehicle or pickup arrangement.

17. Customer Communication

We may contact customers using the phone number, email address, WhatsApp number, or other contact details provided during the booking process.

Communication may be used for:

Booking confirmation
Driver information
Pickup coordination
Travel updates
Changes to the journey
Customer support
Cancellation or booking-related communication

Customers should ensure that the contact information provided to us is correct and accessible.

18. Website Information

We try to keep the information on our website accurate and useful. However, information such as fares, vehicle availability, travel times, routes, destinations, and service availability may change.

Website information should not be treated as a guarantee that a particular vehicle, fare, route, or service will always be available.

The fare and service details confirmed for an individual booking will apply to that booking, subject to these Terms & Conditions.

19. Website Use

You agree not to:

Use the website for unlawful purposes
Submit false or misleading information
Attempt to interfere with website security
Attempt to gain unauthorized access to website systems
Upload harmful code or files
Copy or misuse website content without permission
Use the website in a way that may damage or disrupt its operation

We may restrict access to the website where necessary to protect the website, users, or our services.

20. Intellectual Property

Unless otherwise stated, the content on this website, including text, graphics, logos, images, design elements, and other materials, belongs to or is used by Dehradun Airport Taxi Service and may be protected by applicable intellectual property laws.

You may view the website and use its information for personal purposes.

You may not reproduce, copy, modify, distribute, publish, or commercially use website content without appropriate permission.

21. Third-Party Services and Links

Our website may contain links or references to third-party websites, platforms, communication services, payment providers, mapping services, or other external services.

We do not control third-party websites or services and are not responsible for their content, availability, security, terms, or privacy practices.

Your use of a third-party service may be subject to that provider’s own terms and policies.

22. Limitation of Liability

We take reasonable steps to provide reliable taxi services. However, we are not responsible for delays, interruptions, cancellations, or inability to provide a service caused by circumstances outside our reasonable control.

Such circumstances may include:

Severe weather
Floods or landslides
Road closures
Traffic accidents
Government restrictions
Airport restrictions
Strikes or public disturbances
Vehicle breakdowns
Unexpected mechanical problems
Flight cancellations or diversions
Natural disasters
Other events beyond our reasonable control

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

23. Safety

Passenger safety is an important part of our taxi service.

Our website states that vehicles are regularly inspected and maintained and that drivers are experienced and background-verified. Vehicles may also use GPS-enabled route monitoring.

Passengers must follow applicable safety instructions and should inform the driver about any safety concern during the journey.

24. Privacy

Your use of our website and submission of personal information is also subject to our Privacy Policy.

Our Privacy Policy explains how information such as your name, contact details, travel information, pickup and drop-off locations, and other booking information may be collected and used.

25. Applicable Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any dispute arising from the use of our website or services will be handled in accordance with applicable Indian law and the jurisdiction of the appropriate courts or authorities.

26. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services, website, business practices, or applicable legal requirements.

The latest version will be published on this page with an updated Last Updated date.

You should review this page periodically for any changes.

27. Contact Us

If you have questions about these Terms & Conditions, your booking, cancellation, fare, or taxi service, please contact us.

Dehradun Airport Taxi Service

Phone: 9808752554
Email: Dehradunats@gmail.com
Address: Dehradun Airport Taxi Service, Jolly Grant Airport, Dehradun, Uttarakhand 248001

Website: https://dehradunairporttaxiservice.com/

You can also contact us through WhatsApp using the booking option available on our website.

28. Acceptance of These Terms

By accessing our website, submitting a booking request, or using our taxi services, you acknowledge that you have read and understood these Terms & Conditions and agree to comply with them.

If you do not agree with these Terms & Conditions, please do not use our website or services.